Refund policy
At Vaidkaya, your health and satisfaction are our priority. We want you to have a smooth and hassle-free shopping experience. We believe in providing quality products and excellent customer support. If something isn’t right with your order, we are here to help.
For Products Shipped by Us
We want you to shop with confidence. If you need to request a return, please contact us within 7 days of receiving your order, under the following circumstances:
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You received an expired product.
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You were charged more than the printed MRP.
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You received a damaged or defective product.
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You received a product different from what you ordered.
To process a return, the product should:
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Be unused and in its original condition.
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Be returned with its original packaging, box and accessories, wherever applicable.
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Be accompanied by the order details or proof of purchase.
Note: Products that have been opened or used may not be eligible for return, except where required under applicable law.
For Products Shipped Directly by the Seller
Our support team will coordinate with the seller and help resolve your concern.
For Orders Not Yet Shipped
If you wish to cancel your order, please contact us within 24 hours of placing the order.
If your order has not been packed or shipped, we will process the cancellation and initiate a full refund.
If your order has already been shipped, our return policy will apply.
For Products Damaged During Delivery
We take care to pack products properly so they reach you safely. However, if your order is damaged during transit:
If the package is visibly damaged, please inform the delivery agent and avoid accepting it where possible.
Take photographs or videos of the damaged package and product.
Contact us at info@vaidkaya.com with your order details and supporting images.
Our team will review your request and arrange a replacement or refund, as applicable.
Refund Process
Once your return or cancellation request is approved:
Refunds will be initiated to the original payment method wherever possible.
The time taken for the refund to reflect may depend on your bank or payment provider.
You will be informed once your refund has been initiated.
We Care About Your Satisfaction
At Vaidkaya, customer satisfaction matters to us. We are committed to providing quality products and reliable customer support.
If you have any questions, concerns or need assistance with a return or refund, please contact us:
Brand Name: Vaidkaya
Email: info@vaidkaya.com
Phone: +91 8796761133
GSTIN: 06HJFPP4963Q1Z8
Address: Office No. 236, 2nd Floor, SRS Tower, Mathura Road, Sector 32, Faridabad, Haryana – 121003, India.
Vaidkaya – Your Wellness, Our Priority.